Privacy Policy

1. Introduction

Tender Analyzer ("we," "us," or "our") operates https://www.tender-analyzer.com and https://app.tender-analyzer.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

• Email address and name when you create an account
• Company information (optional)
• Payment information (processed securely through third-party providers)

2.2 Tender Documents

• Documents you upload for analysis (PDF, Excel, Word, CAD files)
• Extracted data and analysis results
• Note: We treat all uploaded documents as confidential and use them solely for providing our service to you

2.3 Usage Data

• Log data (IP address, browser type, access times)
• Usage statistics (features used, analysis counts)
• Performance data (processing times, accuracy metrics)

3. How We Use Your Information

• Provide and maintain our tender analysis services
• Process and analyze uploaded documents
• Send service-related notifications and updates
• Improve our service quality and extraction accuracy through anonymized usage analytics
• Provide customer support
• Monitor usage and prevent abuse

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL)
• Encryption at rest for stored documents
• Access controls and authentication
• Regular security audits
• Secure cloud infrastructure

5. Data Retention

We retain your data as follows:

• Account data: Until account deletion
• Uploaded documents: 90 days after analysis completion (configurable)
• Extraction results: Until you delete them or close your account
• Usage logs: 12 months for analytics and security

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Third-Party Services

We use trusted third-party services for specific functions:

• Cloud hosting: Hetzner (Germany) for EU data residency
• AI processing: OpenRouter (primary) and Together AI (sector detection) for LLM inference (API-only, no data retention by provider)
• Payments: Paddle.com as Merchant of Record for all payment processing, invoicing, and sales tax compliance
• Email: Email service provider for transactional emails

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: